AFTERPAY & LAYBUY
FREE AUS SHIPPING
Neva Hair Extensions are 100% Human Remy Hair, triple wefted and double drawn for maximum thickness & quality. Our Clip On Ponytail is the answer to achieve the ultimate Ponytail in just a few minutes!
Our Classic Ponytail features:
-Velcro strap for easy application
Q: What quality hair does Neva use in their Ponytail range?
A: Neva uses 100% human remy hair, double drawn & triple wefted. We pride ourselves on sourcing the best quality hair available on the market.
Q: Is it difficult to apply a Clip On Ponytail?
A: Neva have designed our Ponytail with a velcro strip for easy & quick application.
Q: Can I style my Ponytail?
A: Neva hair extensions can be treated & styled as if it were your own hair. Please always use a heat protect oil/spray. We recommend washing your hair extensions before first use.
Q: How often should I wash my Ponytail?
A: We recommend washing your hair every 10-15 wears depending how often you wear them & how much product you are using.
Q: Can I colour & tone my Ponytail?
A: Yes! Our extensions are made with 100% human hair. You are able tone & colour your extensions, but we advise not to bleach your extensions, as this may strip the moisture of the hair.
-Use products that are silicone & sulphate free.
-Brush from the bottom, working your way up.
-When washing your clip ins, use a moisturising treatment.
-Wash your Ponytail every 10-15 wears, depending how often you wear them & how much product you are using.
-When styling your hair extensions, we advise to use a heat protect oil/spray to ensure the longevity of your hair.
-If you are wanting to colour your hair extensions, please see a professional as we advise against packet/supermarket dyes as this can affect the condition of the hair.
SHIPPING IN AUSTRALIA
Neva Hair extensions offer free standard shipping Australia wide, or we can express post for $15.
We use Australia Post, and you will receive a tracking number once your hair extensions have been posted. Please contact us if you have not received a tracking number within 24 hours of placing an order.
Please note, shipping times may be effected during public holidays and weekends.
In a case of a missing/lost parcel, we will contact Australia post to start an investigation.
STANDARD POST 2-5 BUSINESS DAYS
EXPRESS POST 1-2 BUSINESS DAYS
We offer free shipping worldwide for orders over $200. If your order does not exceed this amount, shipping will be a flat rate of $20.
WORLDWIDE: 8-12 BUSINESS DAYS
We do offer exchanges if your hair extensions aren't the perfect colour. Please note that the buyer is responsible for the cost of return shipping and must be posted with Australia Post with a tracking number. This is to ensure there will be no issues with lost packages. Please contact us at [email protected] for return instructions, or fill out the form https://nevahairextensions.myshopify.com/pages/returns-exchanges
PLEASE NOTE you have 20 days from the purchase date to return your hair extensions.
At Neva, we thoroughly inspect our hair when we receive it, and before we post. Neva Hair Extensions only offer refunds, minus shipping costs, in the rare case of a faulty product. Please contact us at [email protected] for return instructions. When we receive the hair extensions and investigate, your refund will be issued. This can take up to 2 weeks for a full refund to be processed. Unauthorised returns will not be processed, a refund will not be issued, and your hair extensions will be returned.