Depending on the time & day the order is paced, orders will be posted the same, or next business day.
Once your order has been posted, you will receive an email with tracking information.
If your tracking information states that your parcel has been delivered, but you have not received it, please contact Australia Post on 13 76 78 to open a lost parcel investigation.
Standard postage takes 2-5 business days. Express postage will be 1-2 business days. Please expect delays on public holidays and busy periods. Worldwide standard shipping takes up to 6 business days.
SHIPPING IN AUSTRALIA
Neva Hair Extensions offers free standard shipping Australia wide, or we can express post for $15.
We use Australia Post, and you will receive a tracking number once your Hair Extensions have been posted. Please contact us if you have not received a tracking number within 24 hours of placing an order.
Please note, shipping times may be effected during public holidays and weekends.
In a case of a missing/lost parcel, please contact Australia post with your tracking number and they will open a lost parcel investigation.
ALL PARCELS REQUIRE SIGNATURE ON DELIVERY
AUSTRALIA - STANDARD POST 2-5 BUSINESS DAYS
AUSTRALIA- EXPRESS POST 1-2 BUSINESS DAYS
We offer free shipping Worldwide for orders over $300. If your order does not exceed this amount, it will cost $20. Express shipping is $30. Please note Neva Hair Extensions is not responsible for International taxes.
WORLDWIDE STANDARD- ESTIMATE 10-14 BUSINESS DAYS (between major metro areas) *covid effected shipping times*
WORLDWIDE EXPRESS- ESTIMATE 10 BUSINESS DAYS (between major metro areas) *covid effected shipping times*
PLEASE NOTE- We cannot be held liable for lost or damaged products that has been posted overseas. If this is the case, please contact your delivering freight company to start an investigation.
RETURNS & EXCHANGES
We do offer exchanges if your hair isn’t the perfect colour match. Please note that the buyer is responsible for the cost of return shipping and must be posted via Australia Post with a tracking number. This is to ensure there will be no issues with lost packages. Please contact us at [email protected] for return instructions, or fill out the form on the 'returns & exchanges' page under on the home menu.
PLEASE NOTE you have 30 days from the purchase date to return your Hair extensions.