FAQ

Neva uses the highest quality 100% remy human hair sourced from all around the world. 

We recommend using salon quality shampoo & conditioner. This ensures the longevity of your hair extensions.

Remy human hair is considered to be the finest quality hair available. With aligned cuticles, it means it will blend naturally with your hair and remains tangle free.

Neva hair extensions can be coloured with tint or a toner, but we do not recommend bleaching the hair extensions as this may jeopardies the quality of the hair. We recommend that you test the colour on a small piece of the hair first.

We recommend brushing your hair. extensions daily for tapes, and after each use for clip ins. Do not brush when wet. Brush from the bottom first, working your way to the top. Don’t use products containing sulphate & silicone. When styling, use a heat protectant spray or oil. Do not apply heat or conditioner to the bond of the tapes.

Please do not remove the warranty seal of the extensions, and contact us to return.

Neva Hair Extensions is 100% remy human hair, and can be styled like your own hair.

When applied correctly and maintained, the hair extensions will cause no damage to your natural hair.

Yes! We offer a 30 day money back guarantee if you are not 100% happy with your hair extensions, as long as the warranty seal has not been broken, and the hair has not been tampered with in any way. Please contact us at [email protected] for more details on how to return your hair.

We wanted to make the clip ins easy and quick to apply! We have made 7 piece clip in sets- Less clips in pieces and more hair!

As Neva Hair extensions are hand made, there will be slight shedding when you brush your clip ins for the first couple of times. After this, there should be little to no shedding. We have made our tape hair extensions with an extra sewn in line in the bond to ensure the strength and no shedding of hair.

Each product will have a guide on how much hair is recommended. Clip ins: 180 grams is for a thick natural look & 250 grams is for the ultimate glamour look. Tapes: 20 pieces is for fullness around the front and sides. 40 pieces is a full head for length and volume to achieve a natural full look. 60 pieces is a full head & half for ultimate length and volume.